Subprocessors & Cookies Policy
Information about our subprocessors and cookie usage
Appbox is committed to transparency regarding how we collect, store, process, and share your data. This page details our subprocessors, cookie usage, and tracking methods employed to improve our services.
When we share your information with third-party subprocessors, we remain responsible for it. We carefully select our vendors and require them to enter into data protection agreements that restrict their processing of Users' Personal Information (as defined in our Data Handling Policy).
| Company | Description |
|---|---|
| Google Workspace | Customer ticketing mail service provider |
| Posthog | Application monitoring provider |
| Gitlab | Team collaboration and project management platform |
| PayPal | Payment Provider |
| CoinGate | Cryptocurrency Payment provider |
| Stripe | Payment Provider |
| Google Analytics | Analytics Provider |
| Elastic Email | Email Service Provider |
| Mautic | Email campaign management |
When we bring on a new subprocessor who handles our Users' Personal Information, remove a subprocessor, or change how we use a subprocessor, we will update this page.
Cookies Policy
This section explains the cookies that we use on our services to ensure a consistent and effective user experience and a secure environment.
Compliance with UK Privacy Regulations
Our cookies policy complies with the UK Privacy and Electronic Communications Regulations (PECR) and the UK GDPR. In accordance with these regulations:
- We obtain your consent before placing non-essential cookies on your device
- We provide clear and comprehensive information about each cookie we use
- We make it easy for you to withdraw or change your consent at any time
- We do not make access to our website conditional on consenting to non-essential cookies
We use both session and persistent cookies:
- Session cookies remain in your browser during your browser session only, i.e., until you leave the website.
- Persistent cookies last beyond the current session and are used for many purposes, such as recognizing you as an existing user, and will remain valid until their set expiry date, unless deleted by the user before the expiry date.
These cookies are further classified into the following categories:
- Strictly Necessary & Security
- These cookies are essential for websites on our platforms to perform their basic functions and should not be disabled. We also use them to make your interactions with our Services faster, more reliable, and to prevent attacks such as cross-site scripting.
- Performance & Analytics
- These cookies allow us to count visitors and traffic sources to evaluate and enhance our site's performance. They help us understand which pages are the most and least popular and see how visitors move around the website. All information obtained by these cookies is aggregated and therefore anonymous.
- Targeting
- These cookies are used to deliver advertisements more relevant to you and your interests.
- Functionality
- These cookies help the website to provide enhanced functionality and personalization.
Strictly Necessary & Security Cookies
PHPSESSID- Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.
psp_session- This cookie is used to maintain an anonymized user session by the server on our status page.
_GRECAPTCHA- Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.
authorization_token- When logged into the dashboard, we store a JWT (JSON Web Token) for authentication purposes. This token is essential for maintaining a secure, authenticated session.
Performance & Analytics Cookies
_ga,_ga_LXBTWJ4Y7B- These cookies are associated with Google Analytics. They help distinguish unique users by assigning a randomly generated number as a client identifier. They are included in each page request in a site and used to calculate visitor, session, and campaign data for the site's analytics reports.
mtc_id- This cookie is used to track user behavior and interactions to enhance the website's performance and user experience.
Targeting Cookies
mautic_focus_1- This cookie is used by the Mautic Marketing Automation software to track visitor engagement and interaction with website pop-up content and forms to improve user experience and website effectiveness.
Functionality Cookies
mautic_device_id- This cookie is used to identify the visitor's device and behavior. It tracks user interactions and preferences on the site to enhance user experience and for tracking purposes.
Additional Cookies
ph_phc_*_posthog- Used by Posthog for analytics and user tracking.
- A random string of characters
- Used on our status page.
__cookie_consent- Used by our status system for cookie consent management.
WHMCS*- Used by our billing system for session management.