Refund Policy

7-Day Refund Policy

For new customers, Appbox offers a 7-day refund window. If you're not completely satisfied with our service within the first 7 days, you can request a pro-rated refund by opening a support ticket.

The pro-rated refund is calculated based on the number of days the service has been used. For instance, if you use a Beginner plan for 3 days and then request a refund, you'll receive a refund for 4 days' worth of service.

Refund Eligibility

New Customers

As mentioned above, new customers are eligible for a refund if requested within 7 days of the initial purchase of any of our plans (Beginner, Appbox, or Dedicated).

Existing Customers

For existing customers, the following guidelines apply:

1. Service Upgrades: If you upgrade your service and are not satisfied, you may request to be downgraded, but no refund will be provided for the difference.
2. Additional Services: No refunds are available for additional services (e.g., dedicated IP addresses).
3. Service Renewals: No refunds are available for service renewals after the 7-day period has elapsed from the initial purchase.

Non-Refundable Terms

The following terms are not eligible for refunds under any circumstances:

1. Payments using cryptocurrencies
2. The purchase of dedicated IP addresses
3. Overpayments exceeding 3 months of service

How to Request a Refund

To request a refund, please create a support ticket with the following information:

1. Subject: Refund Request – [Your Username]
2. Message: Please include your reason for requesting a refund and any relevant details

Cancellation Policy

You can cancel your service at any time by submitting a cancellation request via our support ticket system.

Payment Method Specifics

Credit Card / PayPal Payments

Refunds are processed back to the original payment method within 10 business days.

Additional Notes

• Abusive behavior, violation of our Terms of Service, or fraudulent activity will result in immediate termination of your account without refund.
• Once an account is terminated, all data is permanently deleted and cannot be recovered.
• Requesting a refund implies acceptance of the account termination and data deletion.

For any questions regarding our Refund Policy, please contact our support team through the Support Ticket System.